Tag Archives: Customer Service

SencorpWhite maintenance field service engineers

Regular Maintenance And Upgrades Help Minimize Manufacturing Costs And Downtime

Many C-level execs I know are fans of gadgets. They like to use the latest and the greatest technology, and they’re constantly upgrading their cars, televisions, mobile devices, etc. Ironically, though, I find that many of these same execs are reluctant to replace old or even broken equipment on the manufacturing floor. They justify their inaction with, “It’s working fine for now,” “We’ve developed a Read More →

Customer Service SencorpWhite

The Good Business Of A Great Customer Experience

Stop for a minute to think about the last time you had a poor customer experience. Odds are, there’s an incident that comes to mind immediately. In fact, you can probably think of a few different examples. Now imagine a time you had an experience with a company that went exactly as you expected it should. Much tougher, isn’t it? Like it or not, the Read More →

SencorpWhite pharmacy automation

2016 Presidential Candidates Talk About Manufacturing, But It’s Up To Us To Act

I’ll never understand business leaders who say they don’t pay attention to politics. New laws and policies, like the FDA’s UDI requirements, have huge impacts on the marketplace and the ways companies operate, in general. Plus, how can you possibly ignore all the hype, especially this year? Coverage of the 2016 presidential election has been non-stop, and if you’ve been paying attention even occasionally, you’ve Read More →

SencorpWhite FSE

Five Things You Need to Know About SencorpWhite FSEs

Last week I told you about our recent acquisition by Connell Limited Partnership and all that it means for SencorpWhite’s future. As I wrote then, the values we built this company on remain the same, and nothing about our dedication to cutting-edge solutions and excellent service has changed. A big part of who we are and what we do involves our Field Service Engineers (FSEs), Read More →

SencorpWhite message

Honing The SencorpWhite Message

As SencorpWhite continues to grow and evolve, we’ve been working to fine tune our company message. Having a strong value proposition and a well-articulated message not only helps us find and retain industry leaders as customers, it also keeps our entire team on the same page, united with a single purpose. We rely on our value prop as a gut-check to help us keep focused, even Read More →

Customer Service SencorpWhite

Three Ways SencorpWhite Is Focused On You, The Customer

In today’s world, companies are promising excellent customer service as a differentiator. That’s a pretty sad state of affairs in itself –that treating customers well should be considered a unique selling point –but an even bigger issue is that many companies make promises, but fail to back them up with action. In other words, they simply don’t live up to their value propositions. How many times Read More →

SencorpWhite interns graduates

How SencorpWhite Is Working To Fill The Skills Gap In Manufacturing

It’s June, and while most people are starting to think about summer vacations and leisurely trips to the beach, my mind is on the manufacturing skills gap. Why? Because this is the time of year when high schools and colleges send their graduates out into the world –and I’m reminded once again that far too few of those young people are headed towards careers in Read More →

SencorpWhite FSE Pit Crew

Three Ways SencorpWhite FSEs Are Like Pit Crews At The Indy 500

This year marks the 99th running of the Indy 500. The sport of racing endures because it’s so much more than just a car going ‘round and ‘round a track. Earning a spot in the Winner’s Circle takes brains, know-how, guts, technology…and the best drivers aren’t just those who drive the fastest. The award-winning racers are those who have strong teams working for them. The Read More →

SencorpWhite ULTRA 2500

Customer Spotlight On Lacerta Group

SencorpWhite’s customers are amazing. I know you’ve heard me say that before, but it never gets old. The companies we work with are experts in their industries and true partners with SencorpWhite, collaborating to bring systems and processes together to move mountains. That’s why from time to time, I like to highlight some of the incredible work our customers are doing. After all, when our Read More →

Pothole with cone service and maintenance agreement

Potholes, Taxes And The Importance Of Service And Maintenance Agreements

I do some of my best thinking in the car, where I mull over conversations and observations and contemplate how to take great ideas and make them actionable for our customers. Recently, for instance, my inspiration for this blog post came directly from a road trip I took to Boston. You see, after months of severe winter weather and historic snow falls, the roads around Read More →

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